Two weeks in the past we obtained the awful news that our twelve yr previous grandson had been strike by a truck and killed. We needed to get from PA to CA as swiftly as is possible. It had been Thankagiving week, the worst week from the year to travel through Hotwire, we had been in a position to get reservations another morning on American, not the airline on which we usually vacation.
To date you've got built us eliminate 24 hrs of our vacation We work flat out for time off operate and of your respective times have brought about us achieving our desired destination One Entire Working day Afterwards. Not a happy shopper and can distribute the phrase.
The thing is a intently connected example of this with American Airlines. I recently took a visit and they hardly ever acquired me to my destination.
I recognize you might be dealing with a merger and a few staff members could be lower than thrilled, but this Mind-set should not be obvious on your shoppers who are just contacting to obtain some help.
This was absolutely unfair to me- I compensated for a seat and received one/two seat, I compensated further for “added home†and received no room. This was a very awkward experience for me.
In April 2014 I had been presented a voucher for aiding using an unwell affected individual on amongst yur flights. Regrettably as a consequence of some unforeseen situations I haven't been capable to use the voucher.
booking reference MKFCFC I am addressing this letter for you to express my dissatisfaction regarding your services with regard to the flights referred to over.
I'm sorry to declare that our expertise for the AA counter in Newark was under stellar – Of the two purchaser service reps in the counter helping passengers checking in, just one focused her time for you to ONLY First Class travellers, and the opposite woman looked as if it would do as tiny as feasible – too chaotic worrying about what All people else was doing – all apart from what she may very well be accomplishing! As the road grew for a longer time, the fewer intrigued she turned, and her Angle was horrific – It took us significantly less the perfect time to get to the Airport than it did standing in line to examine in! (about an hour or so with only four persons in front of us). By the point we stepped up into the counter – a brand new representative obtained on board – we had to “quiet ourselves down†– you can think about how the opposite forty or so persons started to come to feel driving us! While you continually try to tell us, you “care†about the passenger, which unique could use some Frame of mind adjustment – or discover her An additional posture!
no. 0012309351902 from SNA to DFW. I was issued long term flight passes excellent for any yr. I'm creating to request that you simply waive the $two hundred transfer demand when I am able to use the passes.
Last but not least we been given all of our baggage not to mention considered one of my baggage was not there. As expected it was missing, my sons auto seat was lost. Exactly her comment is here the same ladies that experienced lied before explained that it had to be there, scanned in.
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I had been delayed on Monday feb 15th two times in advance of remaining cancelled and bumped to Tuesday. Though I was annoyed I comprehended. Then at 10:30pm I obtain a text declaring my Tuesday flight was cancelled right up until Wednesday.
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I would love a credit history to get a flight we missed from Phoenix to Spokane. We skipped the flight as it took us so extended to receive thru customs. We ended up traveling from Mazatlan and heading thru customs in Phoenix.